Orders are shipped out in 1-7 working days unless containing an item stated as pre-order.
All UK orders are sent with 2nd Class shipping
International purchases are sent by standard mail unless of high value, you will be provided with a tracking number.
Please understand Diamond Shop is not responsible in delays after shipping, due to the current world situation orders can take up to a month to arrive.
An order can not be reported as lost until 41days have passed since its shipment.
Any customs charges are the responsibility of the buyer. Refunds will not be issued for packages which are not paid and sent back. All orders to EU are marked as Sale Of Goods and will be eligible for import VAT. Please purchase via etsy for import VAT to be included in the order price.